
开源全渠道客服系统,替代Intercom/Zendesk
商业客服软件昂贵,开源替代需求强;今日新增191星,社区活跃迭代中
国内企业可免费自建客服系统,避免高昂商业软件费,适合中小团队
需要整合实时聊天、邮件、多渠道客服的企业自建或托管

The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
Detailed documentation is available at chatwoot.com/help-center.
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
For other supported options, checkout our deployment page.
Looking to report a vulnerability? Please refer our SECURITY.md file.
If you need help or just want to hang out, come, say hi on our Discord server.
Thanks goes to all these wonderful people:
Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.
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